Customer Service Representative, Serbia

Viking EMEA continues to grow and expand, and in order to keep providing the highest quality to our customers, we are looking to enhance our team in Belgrade, Serbia. We are searching for an experienced Customer Service Representative.

In this customer-focused role, you will be responsible for supporting customer inquiries and processing orders efficiently. You provide our clients with excellent administrative support and coordinate the full administration process from initial inquiry through delivery.

Your strong administrative and coordination skills and proven experience in customer service are keys to becoming a reliable point of contact for our customers’ day to day needs.

Responsibilities:

• Respond to customer inquiries regarding price, lead time, product information based on approved price lists and commercial instructions
• Prepare quotations based on pre-approved pricing guidelines provided by the commercial team
• Process and track incoming orders according to established procedures
• Coordinate with customers to clarify product requirements and specifications based on standard product documentation and internal guidelines
• Liaise with the credit department to ensure smooth order processing
• Provide customers with standard product and service information upon request
• Coordinate internally with replenishment team and approved suppliers for order fulfillment
• Arrange shipment logistics and coordinate with warehouse/carriers according to established procedures
• Monitor daily reports and escalate issues to Customer Service Manager
• Perform additional administrative tasks as assigned by Customer Service Manager

Reporting line & travelling:

You will report to the Customer Service Manager located in Germany.

Qualifications and experience:

• 3-5 years of experience in customer service or order administration (ideally B2B)
• Technical background or experience working with technical products
• Strong administrative skills and some technical knowledge, from similar industries preferred
• Experience with international trade processes (import/export) is an advantage
• Comfortable with phone communication for order clarification and customer support
• Excellent command of Serbian and English; additional languages are an advantage
• Proficient in MS Office suite and modern ERP systems; SAP experience is an advantage

Important note:

• All pricing decisions, contract negotiations and sales strategy are handled by the commercial team in Germany
• This role focuses on order administration and customer support
• No authority to deviate from established pricing or terms

Personal characteristics:

• Strong administrative and coordination skills with attention to detail
• Excellent verbal and written communication skills
• Team player who works well across departments
• Quick learner, dynamic, and organized multi-tasker
• Customer-focused with a service-oriented mindset

Why Viking:

At Viking, we care about our people and their growth. By joining our team, you will:

Have the chance to grow your own skills and career while helping others grow

Work in a collaborative, supportive, and international environment

Contribute to a culture of learning, engagement, and high performance