Technical Support Engineer Watermist, EMEA

At Viking EMEA we encourage an entrepreneurial spirit within our teams, recognising that the best fire protection solutions are born from collective intelligence. We are always eager to collaborate, brainstorm and refine ideas with our colleagues and customers.

Due to the growth of our Water Mist business, we are looking to strengthen our team with a Technical Support Engineer specialising in Water Mist fire suppression systems. The role will support customers and Viking teams for water mist project opportunities across EMEA. The position plays a key role in supporting the growth of the Water Mist business while contributing to the product line development and strategic initiatives.

Responsibilities:

• Provide responsive technical application support for Water Mist projects across EMEA, helping internal and external customers develop practical system solutions and enabling timely quotations
• Support the growth of the Water Mist business through preparation of bills of material, technical submissions and solution recommendations for customers and internal sales teams
• Act as a trusted technical resource for Water Mist opportunities, supporting customers and colleagues from initial enquiry through quotation
• Develop Water Mist technical competence across Viking and within key customers over time, reducing dependency on centralised expertise

The main responsibilities of this position are:

• Prepare bills of material for Water Mist systems based on customer requirements, specifications and tender documentation to support timely quotations
• Provide technical application support for Water Mist projects to customers & colleagues
• Prepare technical submissions and supporting documentation for customer projects and quotations
• Support customers in developing practical Water Mist solutions and system concepts
• Provide technical support, including on-site support when required, to customers, colleagues, specifiers and end users
• Provide advice on the advantages and application of Viking solutions compared with alternative solutions available in the market
• Support sprinkler-related technical enquiries as business priorities require
• Organise and deliver technical training for customers, colleagues and partners as well as Viking Local Technical Support and sales teams
• Gather customer and market feedback and support Product Managers in identifying opportunities for product improvement

Reporting line & travelling:

The candidate should be based in one of our European offices (Italy, Spain, Poland, Sweden, the Netherlands, the UK).

The role reports to the EMEA Gas, Detection & Watermist Team Leader and may require occasional travel across the EMEA.

Qualifications and experience:

• Experience within fire protection industry specifically with water mist systems, experience with sprinkler systems is also acceptable
• Experience supporting customers, developing system solutions, preparing quotations, bills of material, providing technical application support, and interpreting customer requirements and translating them into practical technical solutions
• You are comfortable working directly with customers, contractors, consultants and distributors interpreting their requirements and translating them into practical technical solutions.
• Experience designing sprinkler or water mist systems is advantageous
• Knowledge of fire protection standards and approvals applicable to sprinkler and water mist systems is advantageous
• Fluency in English. Any additional European language is a plus

Personal characteristics:

• You take ownership of your work and can be relied upon to follow tasks through to completion
• You are proactive and resourceful, taking the initiative to find solutions and answers independently
• You are responsive and understand the importance of supporting customer projects and opportunities in a timely manner
• You are comfortable working independently and taking ownership of multiple technical enquiries and priorities simultaneously
• You are comfortable making practical recommendations based on incomplete information and understand when a solution is sufficiently developed to move a project forward
• You build strong working relationships through trust, credibility and reliability
• You are adaptable and willing to expand your knowledge and responsibilities as the Water Mist business continues to grow

Our offer:

Stable company: for over three decades, our company has stood the test of time, weathering economic shifts, technological revolutions, and industry changes. We’re not just stable; we’re a ship that has sailed through storms and emerged stronger. Be part of a team that values tradition, experience, and unwavering commitment.

Package: we offer a competitive compensation package that recognises your expertise and dedication. Plus, enjoy the added perk of exciting work travel opportunities that broaden your horizons and enrich your professional journey

Great place to work: we’re not just a big company; we’re a close-knit community that spans continents. As you contribute to impactful projects, you’ll experience the best of both worlds: the resources and reach of a multinational structure combined with the warmth and support of a tight-knit family. Grow your career with us, collaborate across borders, and enjoy the advantages of a truly inclusive and nurturing environment. Apply now and become part of our extraordinary journey!