Senior IT Expert

Viking EMEA is actively expanding and to enhance our position on the market we are looking for the right person to join the team in Luxembourg as the Senior IT Expert.

Together with your colleagues in Luxembourg and in Germany you will be providing support for our international technology infrastructure including computer and network hardware, electronic and voice communications, and related software.

Responsibilities:

• You are the first line user liaison: you receive calls and emails from staff regarding IT issues and queries;
• Receiving and managing calls from internal staff via telephone, email and chat;
• 1st and 2nd line support – troubleshooting of IT related problems from software to hardware, including PC’s and printers, mobile phones and infrastructure management (server, virtualization and network);
• Configure new and existing PCs, printers, scanners and mobile phones according to corporate standards for deployment at local and remote locations.
• Network issues troubleshooting;
• Assist in deploying new software applications and updates;
• Escalate unresolved calls to the infrastructure support team or 3rd party;
• Provide PC and mobile phone operational trainings to end users;
• Create and maintain user documentation.

Reporting line & travelling:

The position is an office-based role in Luxembourg and does not require travelling.

The Senior IT Expert will report to the IT Business Manager.

Qualifications and experience:

• For this position we need you to have at least 5 years’ experience in a similar role
• You are able to speak and write fluently in English
• You have good knowledge of the MS Office 365 Admin and Windows 10/11
• You have experience in the following domains:
• Windows Environment (Active Directory, SCCM, Intune, MDM solutions);
• Basic understanding of VMware;
• Basic understanding of MS Power Bi is a plus;
• Veeam or any other backup tools;
• Cisco Meraki Cloud Networking (Managed Security & SD-WAN, Access Points and Client VPN)
• Network understanding (IP and subnetting, VLAN, DNS);
• Video conferencing tools, including MS Teams and Adobe Connect, ZOOM;
• Process Management (Kissflow) is a plus;
• You are a team player who likes to work in an international environment.

Our offer:

Stable company: for over three decades, our company has stood the test of time, weathering economic shifts, technological revolutions, and industry changes. We’re not just stable; we’re a ship that has sailed through storms and emerged stronger. Be part of a team that values tradition, experience, and unwavering commitment.

Package: we offer a competitive compensation package that recognizes your expertise and dedication. Plus, enjoy the added perk of exciting work travel opportunities that broaden your horizons and enrich your professional journey

Great place to work: we’re not just a big company; we’re a close-knit community that spans continents. As you contribute to impactful projects, you’ll experience the best of both worlds: the resources and reach of a multinational structure combined with the warmth and support of a tight-knit family. Grow your career with us, collaborate across borders, and enjoy the advantages of a truly inclusive and nurturing environment. Apply now and become part of our extraordinary journey!