Technical Support Specialist, Foam

Viking EMEA is seeking a dynamic Technical Support Specialist to join our global team based in Europe. As a key player in our success, you’ll be the technical backbone for our market leading Foam Systems product portfolio, supporting our worldwide sales channels and customers.

The Technical Support Specialist retains the highest technical knowledge of the products in the portfolio. They work with the internal sales channels served by MVPG and are responsible for several key activities for the portfolio’s success on the market and for the reputation of Viking EMEA.

Responsibilities:

• Provide advanced “Level 3” technical support, tackling the most complex issues
• Deliver expert-level technical training to internal sales teams
• Contribute to product development/advancements and customer experience improvement
• Support tools development
• Be the voice of the customer within our organization

Reporting line & travelling:

You report to the Foam Product Director. The role requires occasional travelling across EMEA.

Qualifications and experience:

• Deep technical knowledge of Foam-based fire protection systems, design and related technologies
• Experience in technical support and product training (Certified Product Trainer course will be an advantage)
• Strong problem-solving skills and attention to detail
• Excellent communication skills in English (additional languages are a plus)
• Ability to thrive in a fast-paced, global environment
• We are also open to consider emerging talents with 3-5 years of commercial / support experience with Foam-based fire protection systems, design and related technologies

Our offer:

Stable company: for over three decades, our company has stood the test of time, weathering economic shifts, technological revolutions, and industry changes. We are not just stable; we are a ship that has sailed through storms and emerged stronger. Be part of a team that values tradition, experience, and unwavering commitment.

Package: we offer competitive compensation that recognizes your expertise and dedication.

Great place to work: we are not just a big company; we are a close-knit community that spans continents. As you contribute to impactful projects, you will experience the best of both worlds: the resources and reach of a multinational structure combined with the warmth and support of a tight-knit family. Grow your career with us, collaborate across borders, and enjoy the advantages of a truly inclusive and nurturing environment. Apply now and become part of our extraordinary journey!

Contact information:

If you are interested in this position, please send your Curriculum Vitae and cover letter in English: Human _Resources@viking-emea.com